Shipping

Queen of Darkness aims to deliver within the time agreed upon at purchase. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped to you as fast as possible.

We use two shipping services.

We ship with DHL
We ship with FedEx

DHL transports urgent documents and goods reliably and on time from door-to-door in more than 220 countries and territories, and operates the most comprehensive global express network. With a fleet of more than 250 aircraft, DHL is also one of the largest air carriers worldwide.

DHL is proud to win external awards for their Customer Service - a testament to our customer-centric focus at the heart of every shipment they deliver. Their mission statement - Excellence. Simply Delivered.

 

If you’re from GERMANY:

Standard Delivery Germany: 2,99 € (+ 4,00 € if you pay with Cash on Delivery - only possible within Germany).

Estimated delivery time: 1-2 business days (Monday – Saturday)

If you place an order before 12 p.m. and you make a payment with credit card, paypal or cash on delivery we ship your order the same day! 

FREE DELIVERY for orders of 75 € or above.

 

If you are from somewhere else in EUROPE:

Standard shipments: From 9,90 €

Estimated delivery time: 3-6 business days

 

If you are not from Europe, but anywhere else in the WORLD:

Standard shipment: From 9,90 €

Estimated delivery time: please allow up to 4-16 days

 

Please note that the customs of your own country have different laws for such deliveries.

 

HOW TO GET A TRACKING NUMBER:

Go to the website of the delivery company assigned to your country, could be

www.dhl.com or www.fedex.com and type in your email address that you have used to place the order on our website and you will receive it by email. You can track it on the same websites.

You will automatically receive your tracking ID by e-mail as soon as the box has been sent. Then you can track it online.



Shipping costs by country:

Country Fee Delivery Company
Germany 2,99 € DHL
Argentina 45,30 € DHL
Australia 29,90 € FedEx
Austria 9,90 € FedEx
Belarus 25,00 € FedEx
Brazil  45,30 € DHL
Bulgaria  9,90 € FedEx
Canada 19,90 € FedEx
Chile 45,30 € DHL
China 29,90 € FedEx
Colombia 45,30 € DHL
Czech Republic 9,90 € FedEx
Denmark 9,90 € FedEx
Egypt 43,90 € DHL
Estonia 9,90 € FedEx
Finland 9,90 € FedEx
France 9,90 € FedEx
Greece 9,90 € FedEx
Hong Kong 35,00 € FedEx
Hungary 9,90 € FedEx
India 45,30 € DHL
Indonesia 35,00 € FedEx
Ireland 9,90 € FedEx
Israel 43,90 € DHL
Italy 9,90 € FedEx
Japan 29,90 € FedEx
Kenya 57,60 € DHL
Latvia 9,90 € FedEx
Lithuania 9,90 € FedEx
Country Fee Delivery Company
Luxembourg 9,90 € FedEx
Malaysia 29,90 € FedEx
Malta 9,90 € FedEx
Mexico 29,90 € FedEx
Netherlands 9,90 € FedEx
New Zealand 29,90 €  FedEx
Norway 15,00 € FedEx
Pakistan 45,30 € DHL
Peru 45,30 € DHL
Philippines 45,30 € DHL
Poland 9,90 € FedEx
Portugal 9,90 € FedEx
Romania 9,90 € FedEx
Russia 25,00 € FedEx
Serbia 25,00 € FedEx
Singapore 29,90 € FedEx
Slovakia 9,90 € FedEx
Slovenia 9,90 € FedEx
South Africa 45,30 € DHL
South Korea 45,30 € DHL
Spain 9,90 €  FedEx
Sweden 9,90 € FedEx
Switzerland 15,00 € FedEx
Thailand 45,30 € DHL
Turkey 15,00 € FedEx
UK 9,90 € FedEx
Ukraine 25,00 € FedEx
USA 19,90 € FedEx

 

If your country is not listed, please contact us for shipping charges.

Damaged Deliveries

Please make sure that you receive an undamaged package (if necessary open the package in the presence of the postman). Do not in any case accept a damaged delivery (e.g. an opened box or similar) since by doing this you implicitly confirm the reception of damaged items.