Exchange & Returns
After you have received an undamaged package, you have 30 days to return the items.
If you’re from Germany:
Send us an email at firstname.lastname@example.org and request a return label. We will send it to you and the package will be returned for free by DHL as well.
If you’re not from Germany:
Post back the items through your desired method.
If the items you return are damaged or they do not match your initial order, we will refund the cost of the items and of the shipment.
If the reason of return is a misfit size or unsatisfactory quality, we will refund the cost of the items, but not the cost of the shipment.
All payment returns will be paid within 30 days from receiving the returned goods.
If you receive a broken or damaged box please don’t accept it!
Right of Withdrawal for Consumers. Instruction on the Right of Withdrawal
You may withdraw your declaration to enter into an agreement without stating any reasons within 30 days in text form (e.g. letter, fax, email), or, if the goods are transferred to you for use prior to the expiry of such withdrawal period, by returning the goods. The withdrawal period shall commence upon receipt of this Instruction in text form, however not prior to the receipt of the goods by the recipient (in the event of recurrent deliveries of goods of similar kind: not prior to the receipt of the first partial delivery), nor before our information duties pursuant to Article 246 section 2 in connection with Section 1 paragraph 1 and 2 of the EGBGB [Introductory Law to the German Civil Code] and our obligations pursuant to Section 312g paragraph 1 sentence 1 of the BGB [German Civil Code] in connection with Article 246 section 3 of the EGBGB have been fulfilled. In order to observe the withdrawal period, it shall suffice to send off the withdrawal or the goods in due time. The withdrawal shall be addressed to:
Queen of Darkness GmbH
Effects of Withdrawal:
In the event of a valid withdrawal, the mutually received goods and services shall be returned, and benefits gained (e.g. interest), if any, shall be surrendered. If you are unable in whole or in part to return the goods received and surrender any benefits gained (e.g. use and enjoyment), or if you are only able to return the goods received in a deteriorated condition, you must compensate us to this extent. You must pay compensation for a deterioration of the goods and for benefits gained only to the extent that the benefits or the deterioration result from any handling of the goods exceeding an examination of the qualities and functionality thereof. “Examination of the qualities and functionality” shall mean testing and trying of the goods in such a manner as is possible and customary in a store. Goods that are capable of being sent as a parcel shall be sent back at our risk. You shall bear the regular return costs if the delivered goods conform to the ordered goods and if the price of the goods to be returned does not exceed EUR 40.00, or if, in the event of a higher price, at the time of withdrawal you have not yet paid the consideration or any partial payment that may have been contractually agreed. In any other case, the return shall be free of charge for you. Any obligation to reimburse payments must be fulfilled within 30 days. For you, such period shall commence on the date you send off the declaration of withdrawal or the goods, and for us, upon receipt thereof.
End of the Instruction on the Right of Withdrawal